Database Upgrade Maintenance - CA
Verifying - Verification is underway , maintenance will soon be over.
May 13, 2025 - 20:54 CDT
In progress - Scheduled maintenance is in progress.
May 13, 2025 - 20:16 CDT
Scheduled - We are performing database upgrades to the Ninja platform. This upgrade activity will require a disruption of Ninja services during the maintenance of approximately 30-45 mins. Ninja Agents will reconnect automatically after the maintenance with all services once again becoming available. We apologize for any inconvenience during this time. Thank You.
May 13, 2025 20:00 - May 14, 2025 00:00 CDT
Uptime over the past 90 days. View historical uptime.
United States (US) Operational
90 days ago
100.0 % uptime
Today
Europe (EU) Operational
90 days ago
99.96 % uptime
Today
Australia (OC) Operational
90 days ago
100.0 % uptime
Today
Canada (CA) Under Maintenance
90 days ago
100.0 % uptime
Today
United States (US2) Operational
90 days ago
99.97 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Database Upgrade Maintenance - EU May 14, 2025 14:00-18:00 CDT

We are performing database upgrades to the Ninja platform. This upgrade activity will require a disruption of Ninja services during the maintenance of approximately 30-45 mins. Ninja Agents will reconnect automatically after the maintenance with all services once again becoming available. We apologize for any inconvenience during this time. Thank You.
Posted on May 07, 2025 - 17:48 CDT

Database Upgrade Maintenance - US2 May 15, 2025 20:00 - May 16, 2025 00:00 CDT

We are performing database upgrades to the Ninja platform. This upgrade activity will require a disruption of Ninja services during the maintenance of approximately 30-45 mins. Ninja Agents will reconnect automatically after the maintenance with all services once again becoming available. We apologize for any inconvenience during this time. Thank You.
Posted on May 07, 2025 - 17:49 CDT

Database Upgrade Maintenance - NA May 15, 2025 20:00 - May 16, 2025 00:00 CDT

We are performing database upgrades to the Ninja platform. This upgrade activity will require a disruption of Ninja services during the maintenance of approximately 30-45 mins. Ninja Agents will reconnect automatically after the maintenance with all services once again becoming available. We apologize for any inconvenience during this time. Thank You.
Posted on May 07, 2025 - 17:50 CDT
May 13, 2025
[EU-CENTRAL] Issues with MDM enrollment
Resolved - This incident has been resolved.
May 13, 17:48 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 13, 16:28 CDT
Update - We have issued a resolution for Apple related services and they are once again available. We continue working on Android services and will provide an update on that as soon as it is available. Thank you.
May 13, 11:45 CDT
Update - We have identified the issues with our enrollment services. We have issued a resolution for Apple related services and they are once again available. We are currently working on Android serviced and will provide an update on that as soon as it is available. Thank you.
May 13, 10:23 CDT
Identified - We have identified the issues with our enrollment services. We have issued a resolution for Apple related services and they are once again available. We are currently working on Android serviced and will provide an update on that as soon as it is available. Thank you.
May 13, 08:15 CDT
Update - Investigation: iOS and Android enrollment issues ...
May 13, 06:36 CDT
Investigating - Investigating issues with MDM enrollment
May 13, 05:33 CDT
Database Upgrade Maintenance - OC
Completed - The scheduled maintenance has been completed.
May 13, 11:05 CDT
Verifying - Verification is currently underway for the maintenance items.
May 13, 09:55 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 09:11 CDT
Scheduled - We are performing database upgrades to the Ninja platform. This upgrade activity will require a disruption of Ninja services during the maintenance of approximately 30-45 mins. Ninja Agents will reconnect automatically after the maintenance with all services once again becoming available. We apologize for any inconvenience during this time. Thank You.
May 7, 17:45 CDT
May 12, 2025

No incidents reported.

May 11, 2025

No incidents reported.

May 10, 2025

No incidents reported.

May 9, 2025
NA - Agents Reporting Offline
Resolved - A fix was applied last night to address the underlying cause of the false positives. Monitoring overnight indicates that the environment has returned to a healthy state. We will publish details in the Post-Mortem shortly.
May 9, 11:31 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 8, 23:18 CDT
Update - We have identified the behavior causing delays or false positives in Agent status notifications and are currently assessing paths to remediation. This has been isolated to a subset of our customer base. Further updates will be posted as we get closer towards a solution.
May 8, 15:55 CDT
Identified - The issue has been identified and a fix is being implemented.
May 8, 10:04 CDT
Investigating - We are aware of some issues with agents reporting offline, we are currently investigating and working on a solution
May 8, 09:07 CDT
May 8, 2025
EU - Database maintenance
Completed - The scheduled maintenance has been completed.
May 8, 19:11 CDT
Update - We are continuing to verify the maintenance items.
May 8, 19:02 CDT
Verifying - Verification is currently underway for the maintenance items.
May 8, 18:08 CDT
Update - Issue identified and corrective action has been taken. We are continuing with the scheduled maintenance.
May 8, 17:29 CDT
Update - Maintenance is impacting EU performance and we are working on recovery.
May 8, 16:43 CDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
May 8, 14:56 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 13:49 CDT
Scheduled - We will be performing database maintenance operations. Disruption of the Ninja Agents connectivity to our services is not expected, though should it become necessary the disruption will be brief and re-establish automatically. Thank you.
May 7, 11:25 CDT
Release 8.1.20 - NA
Completed - The scheduled maintenance has been completed.
May 8, 02:24 CDT
Update - We are continuing to verify the maintenance items.
May 8, 01:04 CDT
Verifying - Verification is currently underway for the maintenance items.
May 7, 23:58 CDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
May 7, 23:45 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 20:29 CDT
Scheduled - We will be undergoing scheduled maintenance.

During this time, you may experience intermittent service disruptions and agent disconnections.
May 5, 15:54 CDT
May 7, 2025
US2 - Infrastructure Maintenance
Completed - The scheduled maintenance has been completed.
May 7, 22:36 CDT
Verifying - Verification is currently underway for the maintenance items.
May 7, 22:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 20:29 CDT
Scheduled - We will be undergoing scheduled maintenance.

During this time, you may experience intermittent service disruptions and agent disconnections.
May 7, 11:19 CDT
CA - Infrastructure Maintenance
Completed - The scheduled maintenance has been completed.
May 7, 22:35 CDT
Verifying - Verification is currently underway for the maintenance items.
May 7, 22:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 20:29 CDT
Scheduled - We will be undergoing scheduled maintenance.

During this time, you may experience intermittent service disruptions and agent disconnections.
May 7, 11:19 CDT
Release 8.1.20 - EU
Completed - The scheduled maintenance has been completed.
May 7, 17:59 CDT
Verifying - Verification is currently underway for the maintenance items.
May 7, 15:43 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 14:03 CDT
Scheduled - We will be undergoing scheduled maintenance.

During this time, you may experience intermittent service disruptions and agent disconnections.
May 5, 15:53 CDT
Release 8.1.20 - OC
Completed - The scheduled maintenance has been completed.
May 7, 12:41 CDT
Verifying - Verification is currently underway for the maintenance items.
May 7, 10:22 CDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
May 7, 10:06 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 09:19 CDT
Scheduled - We will be undergoing scheduled maintenance.

During this time, you may experience intermittent service disruptions and agent disconnections.
May 5, 15:52 CDT
May 6, 2025
Release 8.1.20 - US2
Completed - The scheduled maintenance has been completed.
May 6, 23:40 CDT
Update - We are continuing to verify the maintenance items.
May 6, 23:19 CDT
Verifying - Verification is currently underway for the maintenance items.
May 6, 21:37 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 20:22 CDT
Scheduled - We will be undergoing scheduled maintenance.

During this time, you may experience intermittent service disruptions and agent disconnections.
May 5, 15:50 CDT
Release 8.1.20 - CA
Completed - The scheduled maintenance has been completed.
May 6, 22:26 CDT
Verifying - Verification is currently underway for the maintenance items.
May 6, 20:55 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 20:22 CDT
Scheduled - We will be undergoing scheduled maintenance.

During this time, you may experience intermittent service disruptions and agent disconnections.
May 5, 15:49 CDT
May 5, 2025

No incidents reported.

May 4, 2025

No incidents reported.

May 3, 2025

No incidents reported.

May 2, 2025

No incidents reported.

May 1, 2025
Infrastructure Maintenance - US2
Completed - The scheduled maintenance has been completed.
May 1, 21:49 CDT
Verifying - Verification is currently underway for the maintenance items.
May 1, 21:07 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 1, 20:07 CDT
Scheduled - We will be performing Database maintenance operations to remove legacy servers no longer in use. Disruption of the Ninja Agents connectivity to our services is not expected, though should it become necessary the disruption will be brief and re-establish automatically. Thank you.
Apr 21, 18:55 CDT
Infrastructure Maintenance - NA
Completed - The scheduled maintenance has been completed.
May 1, 21:49 CDT
Verifying - Verification is currently underway for the maintenance items.
May 1, 21:07 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 1, 20:06 CDT
Scheduled - We will be performing Database maintenance operations to remove legacy servers no longer in use. Disruption of the Ninja Agents connectivity to our services is not expected, though should it become necessary the disruption will be brief and re-establish automatically. Thank you.
Apr 21, 18:55 CDT
Infrastructure Maintenance - EU
Completed - The scheduled maintenance has been completed.
May 1, 16:09 CDT
Verifying - Verification is currently underway for the maintenance items.
May 1, 16:01 CDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
May 1, 15:06 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 1, 14:01 CDT
Scheduled - We will be performing Database maintenance operations to remove legacy servers no longer in use. Disruption of the Ninja Agents connectivity to our services is not expected, though should it become necessary the disruption will be brief and re-establish automatically. Thank you.
Apr 21, 18:54 CDT
Release 8.1.15 - OC
Completed - The scheduled maintenance has been completed.
May 1, 10:01 CDT
Verifying - Verification is currently underway for the maintenance items.
May 1, 09:11 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 1, 09:08 CDT
Scheduled - We will be undergoing scheduled maintenance.
Apr 30, 17:59 CDT
Apr 30, 2025
Infrastructure Maintenance - CA
Completed - The scheduled maintenance has been completed.
Apr 30, 20:44 CDT
Verifying - Verification is currently underway for the maintenance items.
Apr 30, 20:39 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 20:06 CDT
Scheduled - We will be performing Database maintenance operations to remove legacy servers no longer in use. Disruption of the Ninja Agents connectivity to our services is not expected, though should it become necessary the disruption will be brief and re-establish automatically. Thank you.
Apr 21, 18:53 CDT
Infrastructure Maintenance - OC
Completed - The scheduled maintenance has been completed.
Apr 30, 10:28 CDT
Verifying - Verification is currently underway for the maintenance items.
Apr 30, 09:53 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 09:13 CDT
Scheduled - We will be performing Database maintenance operations to remove legacy servers no longer in use. Disruption of the Ninja Agents connectivity to our services is not expected, though should it become necessary the disruption will be brief and re-establish automatically. Thank you.
Apr 21, 18:53 CDT
Apr 29, 2025

No incidents reported.

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